Bill payments may be processed through MemberDirect® Telephone and On-line banking...FREE of charge....anytime, anywhere.
Bill payment vendors can be added/deleted through MemberDirect On-line banking.
To add or make changes to bill payment vendors for Telephone and Mobile Banking, contact your branch.
Tips for Bill Payment:
- Payments need to be submitted before 5:30 p.m. at least 3 business days prior to the due date. This is especially important for bills that carry late charges or penalties. The 3-business day rule applies to post-dated bill payments as well. For example, a bill paid at 2:00 p.m. on a Tuesday is actually settled by the company on Thursday. A bill paid on Saturday at 6:00 p.m. is received by the company the following Wednesday. It is important to pay particular attention to holidays and weekends.
- Your bill is paid according to the company account number that you provide. It must be accurate. When you are making a bill payment, you can verify the account number to the information on your screen or the number repeated to you through Telephone Banking.
- When you pay a bill through MemberDirect, it is wise to make a note on your invoice including the amount paid, the date and the confirmation number. This will make tracing and verification with your credit union statement much easier. For Bell Canada bills, please use the 16-digit number found above or below the payment due amount, not your telephone number.
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| If a vendor you use is not on the list, please submit a request to Member Services |
Education Centre
519-742-3500 |
Cambridge Place
519-623-2211 |
TechTown
519-772-3050 |
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