Kitchener Branch ClosedOur Kitchener Branch will close Friday, August 28 at 1:00 pm - 5:30 pm due to a scheduled power outage.
Our on-site ATM will be available and our Cambridge and Waterloo Branches are open from 9:30 am to 5:30 pm. Click here for contact information.
We apologize for any inconvenience this may cause.
MemberDirect® UsersOur MemberDirect services provider will be performing a change Sunday August 30th from 4 am – 4:30 am ET). Members may need to reboot their PCs, Macs or other devices in the event of an issue connecting to MemberDirect Online, Mobile Web or Mobile App. Every effort will be taken to minimize this service interruption. We apologize for any inconvenience this may cause.
Attention ECU RRIF HoldersDue to changes in the Federal Budget for 2015, you have the opportunity to re-contribute the difference between the old and new minimum RRIF factors. Please speak to a Member Services Representative at your branch for more detail.
MemberDirect® Banking Clients - Yahoo Email & e-Transfer IssuesInterac has informed us that Yahoo continues to defer email notifications for the INTERAC e-Transfer Service and they have no estimated time for resolution. As a result, customers will experience delays receiving the email notifications when an e-Transfer is sent to a Yahoo email address.
Interac has offered the following work-around for customers where available: in online banking, the sender can change the contact e-mail (to a non-Yahoo email address) and re-send the existing transfer.
Interac is working with Yahoo and will provide updates when further information is available.
Travelling? Please let us know.We have launched a service that provides added protection on your debit card. Please advise your branch when you are travelling. Read more...
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