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Issues Using Chrome to Receive an e-Transfer

We are aware of an incident which is impacting all customers using Chrome for their mobile browser and trying to receive/pick-up an e-Transfer.
When customers are trying to pick up the e-Transfer and select “Launch App” from their mobile browser, if they use the newest version of Chrome, the “Launch App” button will not work. As a workaround the customer can use a different browser on their mobile device, switch to desktop, or select to ‘Receive transfer using ‘Mobile Website’.
Our MemberDirect® Services supplier has a fix prepared and that is scheduled to be deployed on October 26, 2016.

MemberDirect® Banking Clients

In the last few weeks the Central 1 Cyber Security team has noticed elevated levels of fraudulent account activity. This coincides with a notification posted on the Interac® website today advising of a detected increase in reported phishing involving e-Transfers. Interac has some excellent information (http://www.interac.ca/en/fraud-update) on current phishing scams, and how members can help protect themselves.
The primary defense to phishing is simple; if you receive an email that seems suspicious, or unexpected, then check with the sender in a different medium (in person, call) to validate it.  If it’s not legitimate, delete it.

Travelling? Please let us know.

We have launched a service that provides added protection on your debit card. Please advise your branch when you are travelling. Read more...
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