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MemberDirect® Banking Clients - September 25, 2016

MemberDirect Services will be intermittantly disrupted during maintenance on September 25 from 4 am to 6 am.  Every effort will be taken to minimize service interruption.

MemberDirect® Clients & iOS 10

We have been made aware of two incidents related to our iOS App stemming from the release of iOS 10.

  1. iPad Air with iOS 10 may display Mobile App buttons out of order or jumbled.
  2. All Apple devices may occasionally display a blank screen upon launching the Mobile App, or transitioning between screens.  The functionality is not impacted, and the delay is occasional, and slight. 

Our provider has developed fixes for both of these incidents, which will be available in a production release targeted for September 28th. 

MemberDirect® Banking Clients

In the last few weeks the Central 1 Cyber Security team has noticed elevated levels of fraudulent account activity. This coincides with a notification posted on the Interac® website today advising of a detected increase in reported phishing involving e-Transfers. Interac has some excellent information (http://www.interac.ca/en/fraud-update) on current phishing scams, and how members can help protect themselves.
The primary defense to phishing is simple; if you receive an email that seems suspicious, or unexpected, then check with the sender in a different medium (in person, call) to validate it.  If it’s not legitimate, delete it.

Travelling? Please let us know.

We have launched a service that provides added protection on your debit card. Please advise your branch when you are travelling. Read more...
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