Coming Soon

Updates



A better banking experience is on its way May 1.

We are excited to announce that we will be merging our banking system with WFCU Credit Union in order to welcome a better and seamless banking experience for our members. This upgrade allows us to offer you our new suite of financial products with enhanced features and benefits designed specifically for you.

This upgrade is set to take place following the close of business on Friday, April 30, 2021 through to Sunday, May 2, 2021.

Our branches will be closed on Saturday, May 1 and Sunday, May 2 as we work through this conversion. Our branches will reopen to members on Monday, May 3 at 10:30AM.

For questions and concerns during this period, members will have access to our new Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328. The Member Contact Centre will be available April 30 to May 2 between the hours of 9:00 a.m. – 10:00 p.m.

For answers to some frequently asked questions regarding all of these changes, please visit the FAQ tab.


A Letter from Eddie Francis

Dear Valued ECU Members, 

Last October, we started a new and exciting chapter becoming ECU - A Division of WFCU Credit Union. We are thrilled to have the opportunity to strengthen our credit union’s cooperative position while enhancing the value of services we have to offer our members, staff and communities. 

We have been hard at work to deliver on our promise to you. We are working diligently to offer you market leading products, convenient access to your banking needs and better rates; all designed to help you meet and exceed your financial goals. Over the past few months, we have made many positive changes to fulfill these promises and we are proud to share with you what we have accomplished in this short time:

  • We launched a new brand; ECU – A Division of WFCU Credit Union to recognize our history and move forward to the future;
  • We updated our website and mobile app to match our new branding and are currently working on the launch of a brand-new website and mobile app;
  • We updated our phone system to provide members with a more user-friendly experience and to provide live telephone banking service through the Member Contact Centre;
  • We held a Covid-19 friendly holiday event for children in our communities called “Storytime with Santa” which was a huge success with members;
  • We donated $15,000 to various groups throughout the region as part of our “Spirit of Giving” initiative;
  • We introduced new mortgage products with low rates and quicker approvals;
  • We launched a new auto loan rate of 3.89%, allowing you to transfer your existing auto  loan to ECU to reduce your monthly payments.

Currently, our dedicated team is hard at work planning for the conversion of our banking system that will enable us to provide you a better and seamless banking experience. We are eager to announce our new suite of financial products that will be available to our members in early May, 2021. Some of the products will offer the same great features and benefits you are accustomed to but with a new name. We will also be launching new products that offer enhanced features and benefits designed specifically for you. We encourage you to watch for important and exciting updates over the next few months. 

In addition to the above, we have secured one new branch location in the Cambridge community and are in the process of securing another new location for the Kitchener community, delivering on our commitment to expand our branch network and our proud ECU – a division of WFCU Credit Union brand. We will have more detailed information to share with you in this regard shortly.   

As Covid-19 continues to affect our daily lives, the health and safety of our employees, members and communities continues to be a top priority for ECU. We are committed to helping our personal and business members navigate financially through COVID-19 and have implement ted many protective measures for those visiting our branches. We thank you for your perseverance, patience and understanding as we work together to ensure the health and safety of our staff, members and communities we serve.

We continue to work diligently to offer you market leading products, convenient access to your banking needs and better rates. We would like to thank you for your patience, understanding and continued support of ECU and our cooperative values. As a credit union, our members and our community are our top priorities; we are consistently working to ensure you are put first. Should you have any questions, please contact us at info@myECU.ca.

Sincerely,

CEO Signature
Eddie Francis
President & CEO
WFCU Credit Union

Board Chair Signature
Marty Gillis
Chair, Board of Directors
WFCU Credit Union

New Cambridge Branch

New Cambridge Branch Look

We’re excited to announce our new ECU – A Division of WFCU Credit Union branch.

Conveniently situated along Hespeler Road in Cambridge, the new ECU Cambridge branch will provide members and the community with the highest-quality financial products and services to meet and surpass their financial goals. Plus, as an added bonus, the new location features ample parking, a drive-thru ATM, and a Live Virtual Drive-Up teller.

We’re delighted to be part of the WFCU Credit Union family and to bring the modern, professional, and sophisticated branch look that their members are familiar with to the Kitchener, Waterloo, and Cambridge region.

We welcome you to join us on this journey as we expand our services to offer you quick and hassle-free access to your banking. Watch for exciting updates and further information as we get closer to welcoming you into our new home.

We look forward to serving you from our new Cambridge location.

FAQ



Frequently Asked Questions


1.
Why is this being done?


As part of our merger with WFCU Credit Union, we are upgrading our banking system in order to offer our members a better and seamless banking system. Investing in new technology infrastructure will allow us to better serve you and offer the market leading financial solutions you desire.

2. What is the banking system and why is it merging with WFCU's?

The banking system is the internal software that is used to manage your information and daily banking transactions. We are upgrading our system to complete our merger with WFCU Credit Union in order to offer our members a better and seamless banking system with a new suite of products.

3. Will my online banking look different?

After the conversion date, ECU members will log in to online banking using the WFCU Credit Union log-in page. Don’t worry, we’ve made this as seamless as possible and will provide a direct link on the homepage of our new website.

4. Will my online banking login information remain the same?

Your username and personal access code (PAC) used to log into online banking will remain the same. However, you may notice a different list of branch names to choose from. From the list, we ask that you select Kitchener, Waterloo or Cambridge based on your branch.

5. Will I have to set everything up within my online banking again?

When logging into the new online banking for the first time after conversion, you will be required to set up your security questions and alerts. For step-by-step instructions on how to do this, click here.

6. Will I have to set up my bill payments again?

Your bill payment information will be transferred over to the new online banking platform.

7. I’m a business member. Are there any other changes to my online banking?

As a business member, you will no longer have access to the history regarding remittance through your business taxes. In order to get this historical data, you will be required to go to myCRA.

8. What happens to the current ECU website?

We’re updating our website to better reflect our brand and identity as ECU – A Division of WFCU Credit Union and bring you a seamless digital experience. Our updated website will be launched on May 1, 2021.

9.
When will the product changes to my account take effect?

 All changes to your ECU accounts will take effect on May 1, 2021.

10. What if I want to make changes to my account or open a new account?

If you are looking to make changes to your account or open a new account, we offer a full range of quality financial products that are unique and tailored to your individual and changing needs. Contact one of our representatives at 519-772-3050 or 519-742-3500 and they will be happy to help you find the best product to fit you and your lifestyle.

11. What changes will be made to service fees?

You can find all of the updated service fee information on our website here.

12. Why do my accounts have to change? I am already satisfied with my products.

When ECU became a Division of WFCU Credit Union, we promised you we would be able to offer a wider variety of products and more competitive interest rates. Our new accounts enhance your everyday banking experience with industry leading benefits designed to offer you an outstanding product.

13.
What happens to my current debit card?

For now, your current debit card will continue to work with your new accounts. But keep an eye out for important updates about our new debit cards launching later this year.

14.
What happens to my current cheques?

Your current cheques will continue to work with your new accounts. However, when the time comes to place a new order you will notice the updated logo on the cheques.

15. I noticed there is a new feature called Me-to-Me transfers available to ECU members May 1. What is this feature and how can I use it?

Me-to-Me Transfers allows you to self-transfer funds between your ECU – A Division of WFCU Credit Union account and your accounts held at other Canadian financial institutions simply using our digital banking service. Me-to-Me Transfers are limited to our Personal accounts only and can be set up on your Eva or Alto Savings accounts. Find more information on Me-to-Me transfers here.

 

Online/Mobile Banking



Online Banking & Mobile App Users


There will be no access to online or mobile banking from 7:00 PM on Friday, April 30, 2021 until Sunday, May 2, 2021.

If you are an online banking user, the way you access your online banking will look different. You will now be directed from the myECU.ca website to the WFCU online banking login. Rest assured this is temporary as we work on a permanent solution to give you access to market-leading digital banking services.

When logging into online banking for the first time, your account number and PAC will remain the same. However, you may notice a different list of branch names to choose from. From the list, we ask that you select Kitchener, Waterloo or Cambridge based on your branch.

Similarly to online banking, all ECU – A Division of WFCU Credit Union members will be required to download the WFCU Mobile App in order to continue using mobile banking. The WFCU Mobile App is available to download on the Apple iTunes® and Google Play stores. The ECU Mobile app will no longer work beyond May 1, 2021 and can be deleted from your device. For more information on how to delete the old app and install the WFCU Mobile Banking app, click here.


Interac e-Transfers®

The Interac® e-transfer “send” feature will be disabled on Monday, April 26 until the conversion is completed. All other Interac e-Transfer features will be fully disabled on Wednesday, April 28 for the duration of the conversion. On Thursday, April 29, 2021, all pending Interac e-Transfers will be cancelled. We encourage you to ensure that any pending e-Transfers you have are completed before this date. We apologize for the inconvenience this may cause and welcome you to contact us with any questions or concerns.

Your Interac e-Transfer profile and recipients will not be converted to the new online and mobile banking systems. You will be required to set up your Interac e-Transfer profile, add your recipients and re-enroll in Auto Deposit. We encourage you to save or take a screenshot of your current recipients, to make it easier to re-add them after setting up your new profile. For step-by-step instructions or to view our how-to videos, please click here.

For answers to some frequently asked questions regarding all of these changes, please visit the FAQ tab.

Telephone Banking



Telephone Banking Updates


After the banking system conversion on Saturday, May 1, there will be new phone numbers to reach our automated telephone banking. We are also excited to share that you will now have access to our live telephone banking. Please see the updated telephone numbers and hours of service below:

Automated Telephone Banking: Toll free at 1-833-734-4377

Live Telephone Banking: 519-974-9328 or toll free at 1-866-500-9328

Monday to Wednesday: 8:00 a.m. - 6:00 p.m.
Thursday and Friday: 8:00 a.m. - 6:30 p.m.
Saturday: 9:00 a.m. - 3:00 p.m.

 

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