Contact Us

We want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding ECU - A Division of WFCU Credit Union in general, please feel free to email, call, or come in and let us know.

Our general email address is

Branch Information

6-51 Ardelt Avenue

Kitchener, Ontario
N2C 2S9
T: 519-742-3500
F: 519-742-6072
103-340 Hagey Boulevard

Waterloo, Ontario
N2L 6R6
T: 519-772-3050
F: 519-772-1063
27 Water Street North

Cambridge, Ontario
N1R 3B2
T: 519-623-2211
F: 519-742-6072

ECU - A Division of WFCU Credit Union Wealth Management – All Branches

For more information, click here.

Change of Address, Phone Number or Email Address?

Let us know if you change your address, your home phone number, your cell phone number or your email address. We want to ensure that you continue to receive information relevant to your services with us, or that we can contact you regarding your account if required.

To do so, simply call your branch, submit your change through the Online banking Change Contact form or send us an email at

MemberDirect® Phone Banking

1-866-862-4437 - Toll Free (Canada only)

Support for MemberDirect® Online Banking

For 24 hour Technical Assistance, call 1-888-273-3488 toll free, or email Technical Support.

Lost/Stolen Debit Cards



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