Contact Us

We want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding Education Credit Union in general, please feel free to email, call, or come in and let us know.

Our general email address is info@ecusolutions.com.

Branch Information

Kitchener
6-51 Ardelt Avenue
Kitchener, Ontario
N2C 2S9
T: 519-742-3500
F: 519-742-6072
Waterloo
103-340 Hagey Boulevard
Waterloo, Ontario
N2L 6R6
T: 519-772-3050
F: 519-772-1063
Cambridge
27 Water Street North
Cambridge, Ontario
N1R 3B2
T: 519-623-2211
F: 519-623-2051

ECU Wealth Management – All Branches

For more information, click here.

Change of Address, Phone Number or Email Address?

Let us know if you change your address, your home phone number, your cell phone number or your email address. We want to ensure that you continue to receive information relevant to your services with us, or that we can contact you regarding your account if required.

To do so, simply call your branch, submit your change through the Online banking Change Contact form or send us an email at info@ecusolutions.com.

MemberDirect® Phone Banking

1-866-862-4437 - Toll Free (Canada only)

Support for MemberDirect® Online Banking

For 24 hour Technical Assistance, call 1-888-273-3488 toll free, or email Technical Support.

CUMIS Travel Insurance Holders - Emergency Assistance

Toll free Canada/US: 1-800-995-1662

Worldwide: 1-416-340-0049 (Collect)

Lost/Stolen Cards

Within Canada: 1-800-567-8111

Outside Canada: 1-306-566-1276 (Collect)

CUETS - Resolution Management

Toll free: 1-800-561-7849

 

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