COVID-19 Update Centre

Visitor Guidelines

Visitor Guidelines

The health and safety of our employees, members and community remains as our top priority during this difficult time. We ask that all visitors entering our branches take precautionary measures yourself and everyone in our operation.

Beginning on March 23, 2020, we ask those that visit an ECU - Division of WFCU Credit Union branch to wait at the entrance to be assisted by a representative. We will be implementing a screening process to ensure the health and safety of our staff and members. Before entering a branch, you will be asked the following questions:

  1. Are you currently experiencing cold or flu-like symptoms?
  2. Have you traveled outside of Canada within the last 14 days or been in contact with someone who has?

If you answer yes to either of the above questions, we ask that you please refrain from entering a branch and use one of our many alternative banking options. For members that are asked to reconsider visiting ECU's facilities or wish to minimize their exposure, we offer digital banking services including online banking, mobile apps, Interac® e-transfers and automated telephone banking services that will allow you to complete all of your financial transactions. You also have access to a wide network of ATMs through THE EXCHANGE® Network to help you complete a variety of transactions. We are committed to helping you with your financial wellness, whether it be digitally, on the phone or in person.

Visitor Guidelines and recommendations when entering an ECU - Division of WFCU Credit Union facility:

  1. Use hand sanitizer upon entry to the branch
  2. Maintain social distancing practices between yourself and others
  3. Avoid shaking hands, try a simple smile instead
  4. Wear a mask

Banking Options

Alternative Banking Options

As we continue to monitor the latest developments of the COVID-19 (CoronaVirus) pandemic, we would like our members to be aware of the alternative banking options that are available to ensure you are able to continue to access the financial products and services that you need.

Online Banking

ECU - Division of WFCU Credit Union's online banking gives your the option to:

  • Access your deposit account balances
  • Access your loan balances
  • Pay your bills
  • Add/Remove bill payment vendors
  • Transfer funds between accounts
  • Transfer funds between members
  • Obtain transaction history on your accounts
  • View your statement
  • Download your transaction history to a number of money management application
Don't have online banking? Contact us at 519-742-3500 or 519-772-3050 and one of our representatives would be happy to get you set up!

Mobile Banking

The ECU Mobile Banking app gives you access to your accounts anytime, anywhere. If you have Online Banking, you can download the iOS app on the Apple iTunes® App Store or the Android app on the Google Play App Store.

Telephone Banking

Check your account and loan balances, pay bills and transfer money between your accounts using our toll-free telephone banking line, 1-866-862-4437.

ATMs

Using your ECU - Division of WFCU Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through any ATM that is part of THE EXCHANGE® Network surcharge-free.

FAQ

Are ECU - Division of WFCU Credit Union branches still open?

As an essential service during these difficult times, ECU - Division of WFCU Credit Union branches will remain open. Effective March 25, 2020 our branches will operate under reduced hours to limit the spread of COVID-19 and protect our members and staff.

Reduced Hours:

Monday - Friday: 10:00 AM - 4:00 PM

What is ECU - Division of WFCU Credit Union doing to protect its staff and members against COVID-19?

We are monitoring the situation closely and following guidelines from government and public health authorities. As the situation evolves, we are making decisions about reducing branch hours, limiting access, and closing branch locations if necessary.

Beginning on March 23, 2020, we ask those that visit an ECU - Division of WFCU Credit Union branch to wait at the entrance to be assisted by a representative. We will be implementing a screening process to ensure the health and safety of our staff and members. Before entering a branch, you will be asked the following questions:

  1. Are you currently experiencing cold or flu-like symptoms?
  2. Have you traveled outside of Canada within the last 14 days or been in contact with someone who has?

If you answer yes to either of the above questions, we ask that you please refrain from entering a branch and use one of our many alternative banking options. For members that are asked to reconsider visiting ECU - Division of WFCU Credit Union's facilities or wish to minimize their exposure, we offer digital banking services including online banking, mobile apps, Interac® e-transfers and automated telephone banking services that will allow you to complete all of your financial transactions. You also have access to a wide network of ATMs through THE EXCHANGE® Network to help you complete a variety of transactions. We are committed to helping you with your financial wellness, whether it be digitally, on the phone or in person.

The following preventative measures have been put in place by ECU - Division of WFCU Credit Union:

  • Hand Sanitizer available in branches
  • All high touch surface areas including desks, keyboards and mouse, chairs, light switches, doorknobs and common areas have been treated by Aegis Microbe Shield TM

Members considering visiting an ECU - Division of WFCU Credit Union branch should consider our visitor guidelines before doing so.

If ECU - Division of WFCU Credit Union were to temporarily close it’s branches due to COVID-19 how will I be notified?

In the event of a temporary closure, we will communicate with our members through our website, social media and email.

COVID-19 has impacted my finances and I am in need of financial assistance. How can you help me?

We are committed to helping our members navigate their finances while COVID-19 impacts the world around us.

Members who may be experiencing financial hardships due to COVID-19 may be eligible for financial relief with their payments on mortgages and loans as well as other credit products. We encourage you to contact your branch at 519-772-3050 or 519-742-3500 to discuss the financial options that may be available to you.

Is there an increased risk of fraud as a result of COVID-19?

The risk of frauds and scams is ever-present, and fraudsters always take advantage of any opportunity, particularly when people are in a vulnerable state. You can help protect yourself by being continuously mindful of phishing scams, protecting and limiting the sharing of your personal information, and taking protective measures such as having an up-to-date operating system and anti-malware software.

What can I do to protect myself against scams and fraud?

During this period of uncertainty its important to be aware of the signs of suspicious or fraudulent activity.

Here are a few things to consider in order to protect yourself from financial fraud:

  • Never click on links or attachments in unsolicited or suspicious emails
  • Never give out your personal or financial information by email or text
  • Note that financial institutions will never ask you to provide personal, login or account information by text or email
  • When banking online, enter your financial institution’s website address in your browser yourself
  • Beware of questionable offers related to cures, if it seems too good to be true, it probably is
  • If you have concerns about your insurance coverage, contact your insurance company directly
  • If you need information on the COVID-19, refer to a trusted source such as the Government of Canada’s COVID-19 page
 

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