COVID-19 Update Centre

Updates

May 29, 2020

Education Credit Union branches will continue to operate under reduced hours to limit the spread of COVID-19 and protect our members and staff.

With some of our staff working from home, you may receive phone calls from unknown numbers. Please rest assured that these calls are from official Education Credit Union staff. Should you have questions or feel uncomfortable answering an unknown number, please contact one of our branches directly. Our staff are committed to helping you during these unprecedented times.

March 24, 2020

As an essential service during these difficult times, Education Credit Union branches will remain open. Effective March 25, 2020 our branches will operate under reduced hours to limit the spread of COVID-19 and protect our members and staff.

Reduced Hours:

Monday - Friday: 10:00 AM - 4:00 PM

Should you have any questions, please do not hesitate to contact us at info@ecusolutions.com, 519-772-3050 or 519-742-3500.


March 16, 2020 - A Message from the CEO


Education Credit Union is aware that the current outbreak and spread of COVID-19 (coronavirus) can raise many questions and concerns. We believe it is important to keep you informed of the proactive measures ECU has taken to protect our employees, members and community against the potential implications the COVID-19 (coronavirus) pandemic may have on our operations and community.

The health and safety of our employees and members is our top priority during this time. The immediate risk of the virus in our community is low as stated by the Ontario Ministry of Health. With the rapidly changing and unknown nature of the virus, Education Credit Union continues to monitor the situation to ensure the health and well-being of those impacted by our operations is maintained.

At this time, Education Credit Union has reviewed our plans in response to pandemics and has communicated openly with our employees to take the vital actions required in order to reduce the risk of transmission of the virus as outlined by public health agencies. All branches are equipped with hand sanitizer and receive thorough cleanings multiple times per week. All of our branches have also been protected with Aegis Microbe Shield TM. All high touch surface areas including desks, keyboards and mouse, chairs, light switches, door knobs and common areas have been treated by the microbe shield to provide staff and members the highest level of protection between our regular cleanings. Aegis Microbe Shield TM is Health Canada registered, permanent bonding, antimicrobial surface treatment that controls, prevents the growth of harmful microbes and acts as an added layer of defense that helps reduce the risk to our staff and members.

With a plan in place, we feel assured that our three branches remain safe for our staff, members and community and are confident in continuing to operate as normal at this time.

We would like to remind those members who would like to minimize their exposure, that we offer digital banking services including online banking, mobile apps, Interac® e-transfers and automated telephone banking services that will allow you to complete all of your financial transactions. You also have access to a wide network of ATMs through THE EXCHANGE® Network to help you complete a variety of transactions. We also ask that if you are experiencing cold symptoms, or flu-like symptoms or have traveled outside Canada in the last 14 days or have been in contact with someone who has, please refrain from entering a branch.

Rest assured that we will continue to update our members and community as new information becomes available through the Education Credit Union website.

Should you have any questions, please do not hesitate to contact us at info@ecusolutions.com, 519-772-3050 or 519-742-3500.

 

Gary Renouf

President & CEO

Education Credit Union

Visitor Guidelines

Visitor Guidelines

The health and safety of our employees, members and community remains as our top priority during this difficult time. We ask that all visitors entering our branches take precautionary measures yourself and everyone in our operation.

Beginning on March 23, 2020, we ask those that visit an Education Credit Union branch to wait at the entrance to be assisted by a representative. We will be implementing a screening process to ensure the health and safety of our staff and members. Before entering a branch, you will be asked the following questions:

  1. Are you currently experiencing cold or flu-like symptoms?
  2. Have you traveled outside of Canada within the last 14 days or been in contact with someone who has?

If you answer yes to either of the above questions, we ask that you please refrain from entering a branch and use one of our many alternative banking options. For members that are asked to reconsider visiting Education Credit Union's facilities or wish to minimize their exposure, we offer digital banking services including online banking, mobile apps, Interac® e-transfers and automated telephone banking services that will allow you to complete all of your financial transactions. You also have access to a wide network of ATMs through THE EXCHANGE® Network to help you complete a variety of transactions. We are committed to helping you with your financial wellness, whether it be digitally, on the phone or in person.

Visitor Guidelines and recommendations when entering an Education Credit Union facility:

  1. Use hand sanitizer upon entry to the branch
  2. Maintain social distancing practices between yourself and others
  3. Avoid shaking hands, try a simple smile instead
  4. Wear a mask

Banking Options

Alternative Banking Options

As we continue to monitor the latest developments of the COVID-19 (CoronaVirus) pandemic, we would like our members to be aware of the alternative banking options that are available to ensure you are able to continue to access the financial products and services that you need.

Online Banking

Education Credit Union's online banking gives your the option to:

  • Access your deposit account balances
  • Access your loan balances
  • Pay your bills
  • Add/Remove bill payment vendors
  • Transfer funds between accounts
  • Transfer funds between members
  • Obtain transaction history on your accounts
  • View your statement
  • Download your transaction history to a number of money management application
Don't have online banking? Contact us at 519-742-3500 or 519-772-3050 and one of our representatives would be happy to get you set up!

Mobile Banking

The Education Credit Union Mobile Banking app gives you access to your accounts anytime, anywhere. If you have Online Banking, you can download the iOS app on the Apple iTunes® App Store or the Android app on the Google Play App Store.

Telephone Banking

Check your account and loan balances, pay bills and transfer money between your accounts using our toll-free telephone banking line, 1-866-862-4437.

ATMs

Using your Education Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through any ATM that is part of THE EXCHANGE® Network surcharge-free.

FAQ

Are Education Credit Union branches still open?

As an essential service during these difficult times, Education Credit Union branches will remain open. Effective March 25, 2020 our branches will operate under reduced hours to limit the spread of COVID-19 and protect our members and staff.

Reduced Hours:

Monday - Friday: 10:00 AM - 4:00 PM

What is Education Credit Union doing to protect its staff and members against COVID-19?

We are monitoring the situation closely and following guidelines from government and public health authorities. As the situation evolves, we are making decisions about reducing branch hours, limiting access, and closing branch locations if necessary.

Beginning on March 23, 2020, we ask those that visit an Education Credit Union branch to wait at the entrance to be assisted by a representative. We will be implementing a screening process to ensure the health and safety of our staff and members. Before entering a branch, you will be asked the following questions:

  1. Are you currently experiencing cold or flu-like symptoms?
  2. Have you traveled outside of Canada within the last 14 days or been in contact with someone who has?

If you answer yes to either of the above questions, we ask that you please refrain from entering a branch and use one of our many alternative banking options. For members that are asked to reconsider visiting Education Credit Union's facilities or wish to minimize their exposure, we offer digital banking services including online banking, mobile apps, Interac® e-transfers and automated telephone banking services that will allow you to complete all of your financial transactions. You also have access to a wide network of ATMs through THE EXCHANGE® Network to help you complete a variety of transactions. We are committed to helping you with your financial wellness, whether it be digitally, on the phone or in person.

The following preventative measures have been put in place by Education Credit Union:

  • Hand Sanitizer available in branches
  • All high touch surface areas including desks, keyboards and mouse, chairs, light switches, doorknobs and common areas have been treated by Aegis Microbe Shield TM

Members considering visiting an Education Credit Union branch should consider our visitor guidelines before doing so.

If Education Credit Union were to temporarily close it’s branches due to COVID-19 how will I be notified?

In the event of a temporary closure, we will communicate with our members through our website, social media and email.

COVID-19 has impacted my finances and I am in need of financial assistance. How can you help me?

We are committed to helping our members navigate their finances while COVID-19 impacts the world around us.

Members who may be experiencing financial hardships due to COVID-19 may be eligible for financial relief with their payments on mortgages and loans as well as other credit products. We encourage you to contact your branch at 519-772-3050 or 519-742-3500 to discuss the financial options that may be available to you.

How will my taxes be effected?

As a result of the COVID-19 pandemic, the Canada Revenue Agency will defer its filing due date for the 2019 tax returns of individuals and certain trusts. For individuals this means the filing date has been extended from April 30th to June 1st, 2020. Income tax payments can also be deferred until September 1, 2020 with no interest or penalties.

Is there an increased risk of fraud as a result of COVID-19?

The risk of frauds and scams is ever-present, and fraudsters always take advantage of any opportunity, particularly when people are in a vulnerable state. You can help protect yourself by being continuously mindful of phishing scams, protecting and limiting the sharing of your personal information, and taking protective measures such as having an up-to-date operating system and anti-malware software.

What can I do to protect myself against scams and fraud?

During this period of uncertainty its important to be aware of the signs of suspicious or fraudulent activity.

Here are a few things to consider in order to protect yourself from financial fraud:

  • Never click on links or attachments in unsolicited or suspicious emails
  • Never give out your personal or financial information by email or text
  • Note that financial institutions will never ask you to provide personal, login or account information by text or email
  • When banking online, enter your financial institution’s website address in your browser yourself
  • Beware of questionable offers related to cures, if it seems too good to be true, it probably is
  • If you have concerns about your insurance coverage, contact your insurance company directly
  • If you need information on the COVID-19, refer to a trusted source such as the Government of Canada’s COVID-19 page
 

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